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Frequently Asked Questions
Shipping and Delivery
What shipping options do you offer?
We offer standard, expedited, and international shipping options to accommodate your needs. Shipping times and costs vary depending on your location and selected shipping method.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress directly on our website or the carrier’s site.
Do you ship internationally?
Yes, The Art Concierge is pleased to offer international shipping. Please note that shipping times and fees will vary based on destination.
Returns and Exchanges
What is your return policy?
We accept returns within 30 days of purchase for most items in new, unworn condition with the original tags attached. Some restrictions apply for custom-made or clearance items.
How do I initiate a return or exchange?
To start a return or exchange, please visit our Returns Center on our website. You’ll need your order number and the email address associated with your account to proceed.
Can I return an item I purchased online to a physical store?
Currently, items purchased online must be returned through our online Returns Center. This helps us process your return or exchange quickly and efficiently.
Payment and Orders
What payment methods do you accept?
We accept all major credit cards, PayPal, and several other digital payment options. Visit our Payment Methods page for more details.
Can I change or cancel my order after it's been placed?
Orders can be changed or canceled within a short window after placement. Please contact our Customer Service team as soon as possible to request a change or cancellation.
How do I use a promo code on my order?
You can apply your promo code at checkout. Enter the code in the designated box and click “Apply” to see your discount reflected in the total.
Customer Support
How can I contact customer support?
Our Customer Support team can be reached via email or phone. Visit our Contact Us page for detailed contact information and hours of operation.
Where can I provide feedback about my experience?
We value your feedback! Please feel free to leave a review on our website or contact us directly with any comments or suggestions.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. Gift cards can be purchased directly from our website and are a great way to share the gift of art-inspired apparel with someone special.
Sustainability and Ethics
How does The Art Concierge commit to sustainability?
Sustainability is at the core of our mission. We use eco-friendly materials, minimize waste, and support sustainable practices in all aspects of our production and shipping processes.
Are the artists and designers you collaborate with fairly compensated?
Absolutely. Fair compensation and ethical partnerships are fundamental to our values. We ensure that all artists and designers we work with are compensated fairly for their incredible work.